Delete your account
Last updated: October 31, 2026
This page explains how to request deletion of your Trace4X account and the personal data associated with it. It applies to the Trace4X mobile app (iOS and Android) and the Trace4X web application.
How to request deletion
- Send an email to support@trace4x.com with the subject "Account deletion request".
- Send it from, or include, the email address you use to sign in to Trace4X, and the name of your company.
- We will confirm we received your request and may ask you to verify that you own the account.
Trace4X accounts are created and managed by companies for their employees and drivers. Because your company administers your account, we will let your company's Trace4X administrator know about your request. You can also ask your administrator to remove your account directly in the Trace4X web app.
We complete deletion requests within 30 days of verifying them.
What is deleted
- Your login and account profile: name, email address, phone number, role, preferences and notification settings.
- Push notification tokens for your devices and your notification inbox.
- Location data collected from your phone through the App.
- Photos you uploaded, and your chat messages, unless they are part of company records listed below.
What may be kept, and for how long
Some data belongs to your company's business records rather than to your personal account:
- Vehicle records — vehicle location history from telematics devices installed in company vehicles, trips, mileage and engine data — stay with the vehicle and remain available to your company.
- Inspections, duty status logs, maintenance and equipment records (including their photos) that your company may need to keep for safety, maintenance history or legal reasons. These are kept for as long as your company keeps them, and where possible your name is removed or replaced so they are no longer linked to you.
- Information we must keep to comply with the law, resolve disputes or prevent fraud.
- Encrypted backups, which are overwritten on a rolling basis within 30 days after deletion.
If your company closes its Trace4X account, all of its data, including the records above, is deleted or anonymized within 90 days.
Questions
Email support@trace4x.com. See also our Privacy Policy.